/*
 * Minimal theme for the agent desk, admin panel and simulator.
 * Loaded after each page's own styles: it only restyles, the layout and behaviour stay in the pages.
 * Neutral surfaces, hairline borders, one ink colour for emphasis, no shadows or decoration.
 */
@import url("https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600&display=swap");

:root {
  --bg: #fafafa;
  --panel: #ffffff;
  --line: #e8e8e8;
  --text: #171717;
  --muted: #7a7a7a;
  --accent: #171717;
  --accent-soft: #f3f3f3;
  --cust: #f3f3f3;
  --danger: #c0392b;
  --ok: #1f8a4c;
  --on-accent: #ffffff;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0e0e0e;
    --panel: #151515;
    --line: #262626;
    --text: #ededed;
    --muted: #8b8b8b;
    --accent: #ededed;
    --accent-soft: #1f1f1f;
    --cust: #1f1f1f;
    --danger: #e5705f;
    --ok: #5cc48a;
    --on-accent: #0e0e0e;
  }
}

body {
  font-family: Inter, system-ui, -apple-system, "Segoe UI", sans-serif;
  font-size: 14px; line-height: 1.5; color: var(--text); background: var(--bg);
  -webkit-font-smoothing: antialiased;
}

/* ---------- shared pieces ---------- */
h1, h2 { font-weight: 600; letter-spacing: -0.01em; }

button, nav a {
  font: inherit; font-weight: 500; color: var(--text); background: transparent;
  border: 1px solid var(--line); border-radius: 8px; padding: 7px 12px; cursor: pointer;
  transition: background 0.12s, border-color 0.12s;
}
button:hover:not(:disabled), nav a:hover { background: var(--accent-soft); }
button.primary { background: var(--accent); border-color: var(--accent); color: var(--on-accent); }
button.primary:hover:not(:disabled) { background: var(--accent); opacity: 0.86; }
button.danger { color: var(--danger); border-color: var(--line); }
button.danger:hover:not(:disabled) { border-color: var(--danger); background: transparent; }
button:disabled { opacity: 0.4; cursor: default; }

input, textarea, select {
  font: inherit; color: var(--text); background: var(--panel);
  border: 1px solid var(--line); border-radius: 8px; padding: 8px 10px;
}
input:focus, textarea:focus, select:focus { outline: none; border-color: var(--text); }
input::placeholder, textarea::placeholder { color: var(--muted); }
input[type="checkbox"] { accent-color: var(--accent); vertical-align: middle; }
textarea:disabled, select:disabled { background: var(--bg); color: var(--muted); }
label { font-weight: 500; }
label small, .hint, p.hint { color: var(--muted); font-weight: 400; }
a { color: var(--text); }

.item { border-bottom: 1px solid var(--line); padding: 12px 16px; }
.item:hover { background: var(--accent-soft); }
.item.sel { background: var(--accent-soft); box-shadow: inset 2px 0 0 var(--text); }
.item b { font-weight: 500; }
.item small { color: var(--muted); font-size: 12.5px; }
.item.unread b::before { background: var(--text); width: 6px; height: 6px; margin-right: 8px; vertical-align: middle; }
.empty { color: var(--muted); font-weight: 400; }

/* chat bubbles */
.m { border-radius: 14px; padding: 9px 13px; line-height: 1.5; border: 0; }
.m small { font-size: 11px; color: var(--muted); margin-bottom: 3px; }
.m.customer { background: var(--cust); }
.m.bot { background: var(--panel); border: 1px solid var(--line); }
.m.agent { background: var(--accent); color: var(--on-accent); }
.m.agent small { color: var(--on-accent); opacity: 0.65; }
.m.system { background: none; color: var(--muted); font-size: 12px; padding: 2px 0; }
.m img { border-radius: 10px; border: 1px solid var(--line); }

::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-thumb { background: var(--line); border-radius: 10px; border: 2px solid transparent; background-clip: content-box; }
::-webkit-scrollbar-thumb:hover { background: var(--muted); background-clip: content-box; }

/* The agent desk carries its own layout styles; only the shared pieces above apply to it. */
body.desk .item, body.desk .row { border-bottom-color: var(--line); }

/* ---------- admin panel ---------- */
.avatar { width:34px; height:34px; border-radius:50%; display:inline-grid; place-items:center; font-weight:600; font-size:12.5px; color:#fff; flex-shrink:0; }
body.admin nav { width: 228px; background: var(--bg); border-right: 1px solid var(--line); padding: 16px 12px; gap: 2px; overflow-y: auto; }
body.admin nav .brand { display: flex; align-items: center; gap: 10px; font-weight: 600; font-size: 14px; margin: 0 6px 14px; }
body.admin nav .mark { width: 30px; height: 30px; border-radius: 9px; background: var(--accent); color: var(--on-accent); display: grid; place-items: center; font-size: 12px; font-weight: 600; letter-spacing: -0.02em; }
body.admin nav .grp { font-size: 11px; text-transform: uppercase; letter-spacing: 0.07em; color: var(--muted); margin: 14px 10px 4px; }
body.admin nav button, body.admin nav a { display: flex; align-items: center; gap: 10px; text-align: left; border: 0; padding: 8px 10px; color: var(--muted); font-weight: 400; text-decoration: none; border-radius: 8px; }
body.admin nav button svg, body.admin nav a svg { flex-shrink: 0; opacity: 0.85; }
body.admin nav button:hover, body.admin nav a:hover { color: var(--text); background: var(--accent-soft); }
body.admin nav button.on { color: var(--text); font-weight: 500; background: var(--panel); box-shadow: 0 0 0 1px var(--line); }
body.admin nav .me { display: flex; align-items: center; gap: 10px; padding: 10px 8px; margin-top: 8px; border-top: 1px solid var(--line); }
body.admin nav .me .avatar { width: 30px; height: 30px; font-size: 11.5px; }
body.admin nav .me small { padding: 0; display: flex; flex-direction: column; line-height: 1.3; min-width: 0; }
body.admin nav .me small b { color: var(--text); font-weight: 500; font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
body.admin nav .me small span { font-size: 11.5px; }
body.admin main { padding: 28px 32px; background: var(--panel); }
body.admin .tab { gap: 16px; }
body.admin .tab > h2, body.admin .tab .row > h2 { font-size: 20px; }
body.admin .card { border: 1px solid var(--line); border-radius: 12px; background: var(--panel); }
body.admin p.hint { font-size: 13.5px; max-width: 760px; }
body.admin .pill { background: none; border: 1px solid var(--line); color: var(--muted); font-size: 11px; font-weight: 400; padding: 1px 8px; border-radius: 999px; margin-left: 0; white-space: nowrap; }
body.admin .pill::before { content: ""; display: inline-block; width: 6px; height: 6px; border-radius: 50%; background: var(--muted); margin-right: 6px; vertical-align: 1px; }
body.admin .pill.human { color: var(--ok); border-color: var(--line); background: none; } body.admin .pill.human::before { background: var(--ok); }
body.admin .pill.queued { color: var(--danger); border-color: var(--line); background: none; } body.admin .pill.queued::before { background: var(--danger); }
body.admin .pill.live::before, body.admin .pill:not(.bot):not(.human):not(.queued)::before { display: none; }
/* conversations */
body.admin .chips { display: flex; gap: 6px; flex-wrap: wrap; }
body.admin .chip { border-radius: 999px; padding: 5px 12px; font-size: 13px; color: var(--muted); font-weight: 400; display: inline-flex; align-items: center; gap: 8px; }
body.admin .chip span { font-size: 11.5px; background: var(--accent-soft); border-radius: 999px; padding: 0 7px; min-width: 22px; text-align: center; color: var(--text); }
body.admin .chip.on { background: var(--accent); border-color: var(--accent); color: var(--on-accent); }
body.admin .chip.on span { background: rgba(127,127,127,0.35); color: var(--on-accent); }
body.admin .chip.alert:not(.on) span { background: var(--danger); color: #fff; }
body.admin #tab-chats .split { grid-template-columns: 380px 1fr; }
body.admin .item.chat { display: flex; gap: 12px; align-items: flex-start; padding: 12px 14px; }
body.admin .item.chat .body { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 3px; }
body.admin .item.chat .top { display: flex; justify-content: space-between; gap: 8px; align-items: baseline; }
body.admin .item.chat .top b { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
body.admin .item.chat time { color: var(--muted); font-size: 12px; flex-shrink: 0; }
body.admin .item.chat .meta { display: flex; gap: 8px; align-items: center; min-width: 0; margin-top: 2px; }
body.admin .item.chat .meta .hint { font-size: 12px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
body.admin #chatHead .who { display: flex; align-items: center; gap: 12px; }
body.admin #chatHead .who .pill { margin-left: auto; }
body.admin .msgs { padding: 20px; gap: 10px; background: var(--bg); border-radius: 0 0 12px 12px; }
body.admin .m.note { background: #fff8e1; border: 1px dashed #ecd9a0; color: #4a3f17; }
body.admin th { color: var(--muted); font-weight: 500; font-size: 11.5px; text-transform: uppercase; letter-spacing: 0.05em; padding: 8px 14px 8px 0 !important; border-bottom: 1px solid var(--line); }
body.admin td { padding: 10px 14px 10px 0 !important; border-bottom: 1px solid var(--line); }
body.admin tr:last-child td { border-bottom: 0; }
body.admin table.grid th, body.admin table.grid td, body.admin .card > table th, body.admin .card > table td { padding-left: 16px !important; }
body.admin #agentTable tr:hover td { background: var(--accent-soft); }
body.admin #info th { text-transform: none; letter-spacing: 0; font-size: 14px; color: var(--muted); font-weight: 400; }
body.admin .editor .subtabs button:hover { background: none; color: var(--text); }
body.admin pre { background: var(--bg); border: 1px solid var(--line); border-radius: 8px; font-size: 12.5px; }
body.admin #msg { font-size: 13.5px; }
body.admin #msg:not(:empty) { position: fixed; top: 16px; left: 50%; transform: translateX(-50%); z-index: 50; background: var(--accent); color: var(--on-accent); padding: 9px 16px; border-radius: 10px; max-width: 70vw; box-shadow: 0 6px 24px rgba(0,0,0,0.16); }
body.admin #msg.err:not(:empty) { background: var(--danger); color: #fff; }
@media (max-width: 900px) { body.admin nav { width: auto; } body.admin nav .grp, body.admin nav .sp { display: none; } body.admin #tab-chats .split { grid-template-columns: 1fr; } }


/* The simulator and the agent desk carry their own layout styles. */

@media (prefers-reduced-motion: reduce) { * { transition: none !important; } }

/* The MyResolve AI mark is an image: no background or letter styling behind it. */
img.mark, img.logo { background: none !important; object-fit: contain; display: block; }